Government Consulting Agency
Company Size
100+ Employees
A Government Consulting Agency Leveraged Blackbird.AI to Automate Narrative Threat Detection and Save Thousands of Analyst Hours
75%
reduction in average analyst costs
$14K → $3.5K
drop in analyst cost per project
25%
reduction in average project time
40 hrs → 10 hrs
cut in project duration
Problem Statement
A government consulting agency struggled to detect narrative attacks and influence operations related to information manipulation on social media. The team faced challenges identifying coordinated inauthentic behavior (CIB) and malicious narratives within massive data sets, relying on time-consuming manual processes and limited tooling that failed to surface actionable intelligence.
Process Before Blackbird.AI
Using a traditional social listening platform, the team collected large data sets from the deep, dark, and open web. However, their platform lacked the ability to detect narrative threats, identify the actors behind coordinated manipulation, or visualize attacks meaningfully. Analysts were forced to examine exported Excel data manually, significantly slowing their response time.
Solution
Blackbird.AI’s Constellation Platform transformed their workflow. The platform drastically reduced manual workload with advanced bot detection, powerful narrative visualizations, and a configurable matrix for deep analysis. Constellation automated the detection of coordinated inauthentic behavior and narrative threats, far exceeding the capabilities of standard social listening tools.
Customer Impact
The agency saved significant time and budget while elevating its narrative intelligence capabilities, with one of its leaders saying: "We save thousands of analyst hours and visualize misinformation and disinformation in a way I could never have done before... It's a quantum leap forward."