Public Sector
Company Size
10,000+ Employees
How A Government Institution Could Use Blackbird.AI to Monitor Narrative Risk and Preserve Public Trust Across Critical Policy and Infrastructure Programs
50%
reduction in analyst workload tied to cross-platform narrative monitoring
75%
more digital ecosystem coverage than traditional social listening tools
12x
faster detection of narrative attacks using Blackbird.AI’s Constellation Platform
35%
of harmful narratives traced by Constellation to coordinated or inauthentic actors
Problem Statement
A national government agency responsible for public communications and infrastructure oversight faced increasing scrutiny due to harmful narratives spreading across online platforms. False and misleading claims about policy mismanagement, public health mandates, and misuse of taxpayer resources were gaining traction across both mainstream and fringe platforms. These narratives eroded public trust, influenced media cycles, and triggered spikes in civic unrest and misinformation-driven protest actions.
Process Before Blackbird.AI
The agency used traditional media monitoring platforms and internal risk review teams to flag public criticism. However, these tools were limited to surface-level volume tracking and sentiment summaries. The agency could not detect the origins of coordinated attacks, assess cross-platform propagation, or differentiate between authentic civic concern and strategically amplified false narratives. When threats reached visibility, it was often too late to mitigate reputational harm.
Solution
Blackbird.AI’s Constellation Platform provided a continuous feed of actionable narrative intelligence, flagging emerging risks early before they entered the public mainstream. Constellation mapped the influence networks driving false claims, distinguished organic discourse from coordinated amplification, and helped identify the most exposed policy areas and departments. The agency used this insight to inform cross-department communication strategies and create unified, evidence-based messaging in response to public concerns.
Customer Impact
With real-time narrative visibility, the agency could respond early, adjust public messaging strategies, and proactively counter harmful narratives before they gained widespread adoption. Internal stakeholders across legal, communications, and policy teams used Constellation insights to prioritize high-risk issues and focus on transparency where it mattered most. The result was a more resilient institutional reputation and improved engagement with the public during periods of uncertainty.